Marketing and Terrorism, part 2: NIN's Year Zero ARG

I'm especially fond of stuff I find on the internet in indirect, multiple ways. First, I saw something on digg.com about the marketing of a new NIN album via strange websites. Then, a student of mine emailed me a story from mtv.com about the websites. At first glance, it appears to be an ARG (alternate reality game) dedicated to marketing the yet-to-be-released Nine Inch Nails album Year Zero. Nothing particularly remarkable there. But there are numerous references to bioterrorism. Will this get NIN and their marketing firm into hot water a la ATHF?

What's interesting is that once you get out on the web, authorship becomes so murky that it might be impossible to hold anyone responsible for possible confusion between marketing and terrorism. Whose to say which sites are officially sanctioned and which are not? I always thought of viral marketing as an insidious way of turning fans into unwitting marketers, which may seem harmless now, but in the long run may reduce us to state of paranoia where we spend untold hours and cognitive energy trying to figure out what is reliable information about our environment and what is merely an attempt to sell us something. But this idea of including a controversial topic like terrorism (is it overhyped? is it underhyped?) seems like a new, clever twist. Both NIN and ATHF (purposely in the case of NIN, accidentally in the case of ATHF, I think) are allying their product with one side of this controversy - the leftist position that terrorism is overhyped. If you wear a t shirt with Err giving the finger, or design your own Year Zero bioterrorism website, you're simultaneously saying that you think terrorism has been overhyped and saying that you like NIN and ATHF.

Its tough for me to be objective about this, since I'm a big fan of both ATHF and NIN, and I think that the current administration doesn't understand terrorism as well as it could. But if I take a step back, I realize that ARGs are becoming political, and perhaps involving the authorities in a kind of theater that they're not even aware that they're a part of (a la the "characters" in Borat). I wouldn't say that the motives of the company or the artist are either profit or politics. They're both. Its designed to get you to buy the album, but its also designed to get young people to recognize the manipulative nature of military recruitment.

Since this is open to fan participation, if the fans don't like the music or the direction the story takes, perhaps they can take those in a different direction, though I'm simultaneously skeptical that either a mob-rule story or the stridently political story that Year Zero is shaping up to be (yes, yes, we get it. Bush sucks) will be anything revolutionary.

Again, the problem that this creates, the problem that all contemporary viral or stealth marketing adds to, is an erosion of our ability to communicate with one another about our environment effectively. ARGs are post-modern media's logical conclusion in the era of convergence, and they raise the same question: are they good, b/c they get people to see how most our "reality" is a social construction primarily made up of media texts, or is it bad, b/c it encourages people to doubt everything, to not take anything seriously. While I mull this one over, it'll be fun to see what happens with Year Zero.

Oh, and BTW, doesn't wikipedia kinda spoil the surprise of ARGs? People just aggregate data on that site, so all you have to do is check up on it every so often. It undergoes a rigorous vetting process, much more rigorous than you and your friends, digg, cable news channels, or the New York Times could ever hope for. And it does it fast.

Aqua Teen Bomb Scare: The Other Story

There are really (at least) two stories to come out of last week's Aqua Teen Hunger Force marketing bomb scare: one has to do with the over-reaction of the police and the media, and artists playing the mainstream press for the bunch of chumps that they are. The other is the conflict between the profit motive and the security motive. This second story may turn out to be the more lasting and significant one.
I find that story more compelling because it pits one side of the ideological split in the US against itself. Granted, I'm writing and reasoning broadly here, but its not too much of a stretch to say that conservative America is for unrestrained capitalism as well as strong homeland security. This is a more compelling conflict than ideological conflicts between conservative and liberal American cultures (say, the conflict between security and privacy). In those cases, there is no internal conflict. People are either one way or the other. The two groups essentially operate independent of one another, watching their own news, investing in their own funds or companies, socializing with like-minded people, and flirting with the idea of actual debate by watching a bit of FoxNews/The Daily Show to angry up their blood before returning to the safety of their own belief system. Its wrong to think of these two Americas as geographically separate. They're neighbors, co-workers, spouses, etc. But in terms of their philosophy, they feel neither the overwhelming need to convert the other side nor be converted themselves.

But let's say you're of the conservative persuasion. You own shares in a multi-national media conglomerate, and you'll be damned if Uncle Sam tries to regulate any aspect of said company's attempts to maximize profits. If this company you invested in needs to put wacky signs underneath bridges and in subways to reach that coveted 18-34 male demo, well then you'd better not prevent them from doing so. At the same time, you can't believe that these weirdo artists have put us all in grave danger (and are laughing about it!) by putting bomb-like devices underneath bridges. But sooner or later, these two forces - the profit motive and the security motive - will come into conflict. And now they have. In this particular case, you could argue that Turner Broadcasting isn't as right-wing as most corps, but as a corp, I'm sure it has a lot of gung-ho Republicans sitting on its board.

This conflicts between unrestrained capitalism and a government's attempts to keep the country on lock down are bound to butt up against one another as long as there is a strong conservative bend to the leadership in this country. This isn't to say that every ideology isn't without its inner conflicts. But, since this one has to do with the limits of advertising, I thought it was worth pointing out here.

24, the Terrorist Threat, and Err

First off, you have the image of Err giving the finger alongside stern faced officials, and Shepard Smith saying, “their god is an Indian…that turns into a wolf.” There’s something so absurd, so satiric about these images and sounds that its hard to move beyond them. But, for the sake of argument, let’s consider another facet of this event: the two people on trial at the center of this. They could be cast as tools of a multinational corporate advertising behemoth or as artists with ties to Boston’s beloved academic community.

Really, I can’t see the parent company (either Comedy Central or Turner Broadcasting) as an enemy in the court of public opinion. The two likely enemies are (if you’re on the right) the long-haired, smirking artists who don’t realize how serious the terrorist threat is and need to be taught a lesson or (if you’re on the left) the incompetent authority figures (police, govt) that are trying to outlaw art via the war on terror.

As in most cases, people’s existing beliefs determine their reaction. But, for a moment, I won’t be so jaded, and I’ll believe that there are some people who haven’t made up their minds and would consider new information. What information might we consider?

To start with, you’ve got an box-like object that looked to be about 2’x1’ that had wires and possibly duct tape on its exterior OR you’ve got a lite-brite. The debate hinges on this visual, which cannot help but advertise ATHF, and also is proof that even if there is visual evidence, those who are passionately disposed one way or the other will see two different objects: one sees a lite-brite, the other sees a box with wires and duct tape. One sees an object that has been there for 3 weeks and has appeared in many other cities in similar locations, another simply sees that it is under a major bridge where there may have been graffiti but no protruding objects or devices.

Its impossible to ask everyone at all times not to do anything that might look suspicious to someone else. You can reduce the odds of someone setting off a bomb in a city by asking people to report suspicious packages or behavior, but if people report too many false alarms, then it makes the city less safe. So the crux of this argument becomes: what constitutes suspicious behavior or packaging? What could a bomb look like? Where would it be placed?

Each of our individual beliefs on this matter has to do with how great a threat we believe terrorism to be. The government and various corporations have an incentive to exaggerate the threat, while other groups (artists, terrorists, libertarians) have an incentive to see less of a threat than the one that truly exists. Some people may acknowledge the threat, but may feel that the actions taken in this case reveal our inability to detect false positives, thereby revealing how vulnerable we are on a very public stage, thereby making us more vulnerable (especially when the authorities cannot admit they made a mistake because they don’t want to lose face).

Its interesting that people have been bringing up 24 on the blogs, suggesting that the show has some influence over our perception of a terrorist threat. Its good that people are beginning to acknowledge the effects of fictional media on our perception of reality. The next step might be that each of us spend more time gathering information about the relationships between large states and those fighting against large states using violent tactics throughout history (Israel and Ireland seem like good places to start), the technology typically employed by these people, basic human psychology, the nature of insurgent movements throughout history, global politics, and encourage others to do the same. This holistic approach towards gathering information seems like the only way to recalibrate our individual or collective perception of “suspicious” behavior or packaging.

Blogs and Comments: reacting to news (plus a few notes on controversial advertising)

Its just a few hours after a bomb scare here in Boston, one that happens to have a particularly absurd bend to it. Initially, I saw the images of traffic stopped and the bomb crews under bridges on TV, and reports that it was not a genuine threat but a hoax. Then a friend told me that he had heard on NPR that the "suspicious packages" that were causing all the hubbub were lite-brite images of Err. This sounded too ridiculous to be true, so I didn't really believe it until I got home and looked it up on the web. Most of the articles in online newspapers are of the same sort: simply reporting what happened, which is what I'd want from them. But I wanted more than that. I wanted opinions. I wasn't so much interested in the event as the public reaction to the event. Would it just blow over really quickly? Will most people side with the Mayor and the Governor against the network and the advertisers, or will most people side with Comedy Central et al?

Obviously, the sites that people comment and blog on are not representative of the public reaction, but in just 30 minutes, I was able to find a wide range of reactions to the events that brought up a lot of good points that I would've never thought of and that TV news probably wouldn't have broadcast (generally, TV just parrots the same facts over and over, or presents one highly-opinionated viewpoint): that the placement of the signs (under bridges) combined with the fact that if they were not lit up and viewed from a distance they wouldn't look like Err giving the finger as much as a box with wires sticking out of the back make the alarmist claims somewhat understandable; that Shepard Smith said, "their god is an indian...that turns into a wolf"; that Bill O'Reilly suggested that a cartoon character be arrested; that the signs had been there for 3 weeks, etc.

You have to sift through a lot of erroneous, opinionated information while trolling blogs, but when something like this happens, they're more satisfying than traditional media simply because they moves faster. That's what I came to realize: the pace of information on blogs. This makes me all the more interested in blog or comment filtering (a la digg's system of making the most-recent, most-read, most-approved comments more visible than the others). Or perhaps the thing to do is find a community of bloggers or commenters that you've come to trust and go to those sites when big events happen. I'd guess that its this sped-up information that is largely responsible for the shortening of the news cycle. Cable news and legit press are just trying to keep up.

This event could also be proof of the point I made in a previous post about the unintended effects of advertising. There's no doubt that this particular situation had more to do with poor judgment on the part of the police and government than it does with advertising, but it does bring up an interesting point about the limits of advertising. Although, if this does, in fact, create buzz for the film (which it almost certainly will), and thereby generate more revenue for the parent company, then this would be considered effective advertising, and therefore should be mimicked in the future, no? It will be incredibly difficult to draw correlations between the profitability of the Aqua Teen franchise and this controversy. But as much as this might drive up their revenue, its an impossible thing to plan or duplicate. I'd argue that its precisely the perceived unintended nature of the publicity that makes it appealing to consumers. They're drawn to the product only b/c they believe the ad agency and the network when they say "we had no idea this would happen." And really, buying something related to Aqua Teen at this point (say, an Err shirt) isn't so much a vote for headline-grabbing controversy and police-bating as much as an assertion that the police, homeland security, and the FBI need to handle potential terrorist threats in a different manner.